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Genius Labs Is Hiring
| Designation: | Customer Service Representative |
| Batch: | Recent-Batches |
| CTC: | 3 LPA(Expected) |
| Work Place: | Bangalore |
| Experience: | Fresher |
| Qualification: | Any Graduate |
Job Description:
Genius Labs Is Hiring Freshers For Customer Service Representative
We seek motivated Candidates to join our team as a Customer Service Representative. The ideal candidate will hold a minimum qualification of Any Graduate and possess relevant experience in Proven ability to provide exceptional customer service, exceeding expectations and resolving issues effectively. Key responsibilities include Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues, with a strong emphasis on teamwork, attention to detail, and effective communication. Candidates should demonstrate problem-solving abilities and a proactive attitude toward continuous improvement in their field.
Responsibilities of the Candidate:
- Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues.
- Build and maintain positive relationships with customers, fostering trust and loyalty through active listening, empathy, and effective communication.
- Identify and escalate complex customer issues to the appropriate team members for timely resolution.
- Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
- Adhere to company policies and procedures, ensuring compliance with quality standards and customer service protocols.
- Stay informed about product updates, promotions, and company initiatives to provide accurate information to customers.
- Continuously strive to improve customer satisfaction through feedback analysis and implementation of process improvements.
Requirements:
- Proven ability to provide exceptional customer service, exceeding expectations and resolving issues effectively.
- Excellent communication skills, both written and verbal, with the ability to clearly articulate information and build rapport with customers.
- Strong problem-solving skills and the ability to think critically to identify and resolve customer issues.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to work independently and as part of a team, collaborating effectively with colleagues.
- Adaptability and willingness to learn new skills and technologies.
- Graduate with fluent in Hindi
How To Apply?
- Click the “Apply Now” link below to begin your application process.
- Complete all required fields in the application form with accurate information.
- Review your details carefully and submit your application to be considered for the role.
For More Details & Apply: Click Here
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