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Tata Communications Is Hiring
| Designation: | Jr Customer Service Executive |
| Batch: | Recent-Batches |
| CTC: | 4 LPA(Expected) |
| Work Place: | Chennai |
| Experience: | Fresher |
| Qualification: | Any U.G/P.G |
Job Description:
Tata Communications Is Hiring Freshers For Jr Customer Service Executive
We seek motivated Candidates to join our team as a Jr Customer Service Executive. The ideal candidate will hold a minimum qualification of any Undergraduate/postgraduate and possess relevant experience in Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation. Key responsibilities include Responsible for all operations & trouble shooting with respect to installation support, network service configuration, with a strong emphasis on teamwork, attention to detail, and effective communication. Candidates should demonstrate problem-solving abilities and a proactive attitude toward continuous improvement in their field
Role Overview
Role: Customer Service
Industry Type: Telecom / ISP
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Responsibilities
- Operational Duties:
- Responsible for all operations and troubleshooting related to installation support and network service configuration.
- Deliver results with a direct impact on achieving project goals aligned with business requirements.
- Configuration & Deployment:
- Ensure the completion of configuration tasks for Enterprise/Wholesale customers with clean deployments within SLAs.
- Change Management & Migrations:
- Conduct change management, turn-up, and migration requests.
- Testing & Troubleshooting:
- Perform standard testing and troubleshooting of installs/activations post-provisioning.
- Project Participation:
- Regularly contribute as a full team member in significant projects or activities.
- Service & Order Management:
- Ensure timely performance of all installation functions to meet agreed SLAs/KPIs.
- End-to-end order management for smooth delivery.
- Escalation Management:
- Manage escalations and ensure proper resolution if projects are in jeopardy.
- Supplier Coordination:
- Coordinate with suppliers for service delivery.
Other Requirements
- A good team player who ensures customer satisfaction.
- Ownership and responsiveness toward assigned work.
- Collaboration with team members and stakeholders.
Qualifications
- Minimum Qualification & Experience:
- Relevant experience in network project management and on-field work.
- Desired Skillsets:
- Understanding of provisioning processes for telephone, internet, data, and service activation.
- Knowledge of switch and router configuration.
Key Skills
- Service Delivery
- Order Management
- Change Management
- Networking
- Router Configuration
- Project Management
- Troubleshooting
- Operations
- Customer Service Executive
- Wholesale
Education Requirements
- UG: Any Graduate
- PG: Any Postgraduate
Tata Communications Is Hiring Freshers For Jr Customer Service Executive
How To Apply?
- Click the “Apply Now” link below to begin your application process.
- Complete all required fields in the application form with accurate information.
- Review your details carefully and submit your application to be considered for the role.
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Tata Communications Is Hiring Freshers For Jr Customer Service Executive
