Xpressbees Is Hiring

Job Description:

Key Responsibilities:

Xpressbees Is Hiring Freshers For The Customer Service Executive

Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
Adapt to rotational shifts and a rotational week off schedule.

Requirements:

Bachelors degree .
Previous experience in a call center, preferably in logistics or a related field, is highly desirable.
Strong communication skills, both verbal and written.
Ability to remain calm under pressure and manage high call volumes effectively.
Excellent problem-solving skills with a focus on customer satisfaction.
Comfortable working in a fast-paced environment with rotational shifts and weekends.
Proficiency in basic computer skills.
Good organizational skills and attention to detail.

Preferred Skills:

Shift & Schedule:

How To Apply?

Click the “Apply Now” link below to begin your application process.
Complete all required fields in the application form with accurate information.
Review your details carefully and submit your application to be considered for the role.

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