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Grow Recruitment 2023
| * Role: | Customer Success-Executive |
| * Salary: | 3.5LPA(Expected) |
| * Location: | Multiple |
| * Experience: | Freshers |
| * Education | BCom/BBA/BBM/BA/B.Sc/MBA/PGDM |
| * Batch | Any-Batch |
Grow Off-Campus Drive 2023 Hiring Customer Success Executive
All The detailed eligibility Criteria and application process are mentioned below. Read all the details carefully then start to apply for the Position.
Job Description
Our Values
Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves.
The values that form our foundation are:
- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency
Skills and Expertise
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are:
1. Eagerness to learn about the company’s products and their capabilities.
2. Ability to manage a high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
Qualification:
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
● 50% cutoff – 10th, 12th and Graduation.
● No backlogs and Gap years during education
About Company
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
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How to Apply For the Job – (Please Apply Before The Deadline)
If you are interested and eligible. You can register or apply for this Recruitment online through this website. Please click the below link to Apply ASAP
Click Here To Apply:- Apply Now
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